FAQ Wedding Video

FAQ Wedding Video2020-02-12T11:00:50-05:00

The most important question you can ask when looking for someone to film your wedding is how he or she will tell your story.  In this section, we want to inform you of everything necessary, so that you know what we offer and how we do it.

01.- Do you record in high-definition (FHD)?2020-02-12T11:01:50-05:00

Yes, all our filming and videography is done in FHD.


02.- I do not want to be exposed with the pictures of my wedding and would like more privacy in this section. Can you change the copyright?2020-02-12T11:01:57-05:00

Of course, this should be discussed before the signing of the contract so this section is displayed with the changes of copyright.


03.- What are the advertising distribution channels?2020-02-12T11:02:05-05:00

Social networks like Facebook, Twitter, Instagram, Vibe, Pinterest, Vimeo and Youtube.


04.- Right to use photographic image and video2020-02-12T11:02:13-05:00

Our contracts have the legal right to use the images and videos in all media and broadcast channels of Mylovefilms.


05.- How long until I can expect to receive the completed films?2020-02-12T11:02:28-05:00

Depending on the time of year, our usual turnaround is between 4-12 weeks. As we only take in a certain number of weddings each year, it means we have more time to spend on each of our films, making sure they are just perfect before sending them out to you! We are happy to arrange a rush service, however this may incur an additional fee.

06.- Do you make changes to the final video?2020-02-12T10:32:30-05:00

Yes, we can make changes on the final video but have a cost of $100 USD . If the video presents mistakes on it we will make immediately the changes without a charge.  

07.- Can I select the music to go on my Wedding Video Highlight?2020-02-12T10:30:08-05:00

Yes! You can have your favorite music played at your Wedding Video, we need A song at least one week before the Wedding Day or a CD that you can give us on the Wedding Day. Music is an integral part of the story-telling process, and in order to tell your story effectively, we need to have full creative control. In addition, not every song can be used, due to copyright and legality issues. Rest assured, we’re good at finding beautiful, effective, to be used for your wedding videography.

Please send us a song with an approximate duration of 3 to 5 minutes to [email protected]

08.- How many songs will I need to choose to Long Video Documental?2020-02-12T10:27:23-05:00

For your highlight video (3-5 Minutes) only 1 song.

For your documentary video at least 2 songs can be more but usually, we use 2-5 depending of the package hired.

Please specify what song you want for your highlight if you send us more than 1 song.

09.- Will my Video (regular documental video) have original sound or will have only music like the samples on the website?2020-02-12T10:18:20-05:00

Your video will have original sound for the parts that is needed like Ceremony, vows, speeches. And it will be edited with music at some parts that music is needed such as Bride getting ready, guests arriving to the Ceremony site, couple shoots by the beach. We always use a wireless Microphone to have an excellent quality sound.

10.-Can I have a Highlight video like the ones shown in the video website?2018-08-06T20:21:57-05:00

Yes you can have a Highlight video but ONLY if the packages includes and depends the package hired,  the highlight can be different this depends the wheater, venue, kind of ceremony and reception lights. 

11.- How can I secure my booking?2020-02-12T11:10:29-05:00

We ask for a deposit using PayPal, PayPal is a side company of e-bay. if you have a PayPal account then it will be very easy to take care of deposit. The balance is paid in cash, to avoid taxes.

12.- Do you require a deposit to secure a date?2020-02-12T11:05:11-05:00

Yes I ask for a 30% deposit to secure all bookings.

13.- How can I send you a deposit?2020-02-12T11:05:26-05:00

We use PayPal which is a side company of e-bay, this is the easiest and safest way to get or send money on line, if you don’t have an account you can set up one really easy.

14.- Do you have any extra cost using PayPal?2018-05-18T14:01:43-05:00

The advance (Down payment) has no additional cost and PayPal commission will be absorbed by Mylovefilms. If the client requires to make the remaining payment using this method, 7% commission will be added for using PayPal.

15.- What methods of payment do you accept?2018-05-18T14:02:31-05:00

We accept cash and Paypal methods. All prices are in US Dollars. Paypal (Accept Credit card and Debit Card)

16.- Can you work at all Resorts in Mayan Riviera and Cancun?2018-05-18T14:03:46-05:00

There are different “outside photographer and Videographer” rules at the Resorts in the area. However, most of them are pretty much open to letting you bring the Videographer of your choice onto the resort.

17.- Will you go to the location of my choice outside of Mayan Riviera and Cancun?2018-05-18T14:05:03-05:00

Yes, only if all expenses are paid.

18.- Do I have any refund upon drone cancellation due to weather issues?2018-05-18T14:05:18-05:00

Yes. It will be reimbursed 50% of the cost of the service provided only if it has been canceled due to weather issues. The remaining 50% is justified by operating expenses.

19.- What are the drone policies?2018-06-01T23:34:49-05:00

The drone won’t take flight if the weather is rainy or presents strong blasts of wind. Only the drone operator can consider the risks and cancel the flight.

  • The Drone Services is Add on in all the Packages, please ask about the price.
20.- Is Video Coverage time CONTINUOUS or the Videographer can take a break and continue on a later time?2018-05-18T14:25:52-05:00

Our video Coverage hours are CONTINUOUS.

21.- If  I decide on a Package and then I want the Videographer to stay for one or 2 more hours how much will this be? Is this possible?2020-02-12T11:01:28-05:00

Yes, sometimes things go a little behind or the party is great and couples want us to stay a little longer, you can have extra time at an extra charge if this is the case. Now if our suggested Video coverage times (2,4, 6, 8 hours) won’t work for your Wedding you can request a customize Package to meet your needs.

22.- How many videographers cover my wedding day?2020-02-12T11:01:40-05:00

All our packages include 2 videographers, but from package 6 and 8, we try to add a 1 production assistant. Unless something else is agreed.


If you want to add the drone service, we occupy 1 exclusive drone operator for this activity. The drone service is subject to weather conditions, permission to fly at the hotel, and if it is in an area NOT prohibited by the government.

23.- Regarding food for the videographers2020-02-12T11:03:52-05:00

The customer is responsible for providing food for the corresponding videographers/photographer, applies the only packages for 6 hours and 8 hours. Normally the food is requested to the wedding planner and it is specified that it is for videographers or photographers. We don’t usually eat with guests, we eat separately. Don’t worry, we can eat everything, we just need to eat to have energy and continue with what we love to do.

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